Thank you for choosing Angel Cosmetics! We are committed to delivering high-quality products and an exceptional shopping experience for every customer. Below is our comprehensive Returns and Refund Policy, designed to safeguard your rights under Singapore’s applicable laws and ensure a worry-free shopping experience.

Returns and Exchanges Policy
At Angel Cosmetics, we understand that products may sometimes not meet your expectations. To ensure your satisfaction, we offer a flexible returns and exchange policy.

Return and Exchange Eligibility Period
If you are dissatisfied with a product, you may submit a return or exchange request through our online customer support channels within 7 days of receiving the product.

Eligible Reasons for Returns or Exchanges
You may request a return or exchange in the following situations:

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The product was damaged during shipping.
The product has a manufacturing defect.
The product received does not match your order (e.g., incorrect color, model, or quantity).
The product remains unopened, unused, and in its original packaging with all labels intact.
Ineligible Returns or Exchanges
We are unable to accept returns or exchanges in the following circumstances:

The product has been used or opened, compromising hygiene or safety.
The product was damaged due to customer mishandling.
Sale items or products marked as “non-returnable,” including customized items.
Returns and Exchange Process
Contact Us: Submit your request via email (angelcosmetics@gmail.com) or through our customer service hotline.
Provide Details: Include your order number, photos of the product, and a description of the issue.
Review and Confirmation: Our team will review your request within 3 business days and notify you of the outcome.
Return the Item: If eligible, you will be asked to return the product within a specified timeframe and provide a tracking number for verification.
Processing: Once we receive the returned product, we will process your exchange or refund within 5 business days.
Refund Policy
Refund Options
If your return request is approved, you may choose one of the following:

A full refund to your original payment method.
Store credit of equivalent value for future purchases.
A replacement product of the same value.
Refund Timeline
Upon approval, refunds will be processed within 7 business days. The time for the refund to appear in your account will depend on your bank or payment provider.

Shipping Fees
For returns or exchanges due to product defects or errors on our part, Angel Cosmetics will cover the return shipping costs.
For returns due to personal reasons (e.g., change of mind), customers are responsible for the return shipping fees.
Compliance with Singapore E-commerce Laws
Angel Cosmetics’ Returns and Refund Policy adheres to the Consumer Protection (Fair Trading) Act (CPFTA) and E-commerce Regulations in Singapore, ensuring:

Transparent Product Information: All products are clearly described on our website, including ingredients, target audience, and usage precautions, enabling informed purchase decisions.
Fair Return Standards: Our return and refund process is transparent and equitable, with no hidden terms or conditions.
Full Refund Guarantee: Eligible refunds are processed in full, without additional fees or deductions.
Timely Processing: We ensure all requests are handled promptly within the timeframes stipulated by law.
Additional Notes
Privacy Protection
Your personal information is handled in accordance with Singapore’s Personal Data Protection Act (PDPA). Data collected during the return or refund process will be used solely for order management and customer support purposes.

Exceptional Circumstances
In cases of delays or disruptions caused by unforeseen events (e.g., natural disasters or logistics interruptions), Angel Cosmetics will proactively communicate with customers and provide reasonable solutions.

Contact Us
If you have any questions about our Returns and Refund Policy or require further assistance, please feel free to reach out to us:

Email: angelcosmetics@gmail.com
Customer Service Hotline: +65 8691 3818
Operating Hours: Monday to Sunday, 9:00 AM – 6:00 PM
Angel Cosmetics is dedicated to providing you with a secure and enjoyable shopping experience. Thank you for your trust and support!